Shipping and Returns
If the item is in stock it will be dispatched between 24-72hrs after payment has cleared.
1. Marinus Artis will not be responsible for any loss what’s so ever in the event of late delivery of goods. Late delivery is not a breach of contract
2. Standard deliveries are Monday to Friday, excluding bank holidays. Saturday deliveries are available to some areas at extra cost, please enquire for details.
3. For deliveries outside of the UK Mainland, please ask for a quote - contact info@marinetrade.co.uk
4. Standard UK Mainland carriage charges are shown below:
|
Order Value |
Carriage charge |
|
£0.01 - £15.00 |
£4.50 + VAT |
|
£15.01 – £200.00 |
£8.00 + VAT |
|
£200.01 + |
FREE |
5. Isle of Wight carriage charges are shown below:
| Order Value | Carriage charge |
| £0.01 – £200.00 | £16.00 + VAT |
| £200.01 + | £8.00 + VAT |
6. Goods shall be delivered to the Buyer's address appearing in the quotation or on the online order.
7. Customers should advise of any special delivery requests. Marinus Artis Ltd are not liable for Non-delivery.
8. A collection service is also available – please contact us for more information.
9. Marinus Artis Ltd shall not be liable for any loss whatsoever or howsoever arising caused by its non-delivery or by the failure to make Goods ready for collection on the due date.
10. Marinus Artis shall not be liable for any failure to deliver the Goods arising from circumstances outside the Company's control.
11. Marinus Artis Ltd reserves the right to hold of delivering outstanding goods where a payment is overdue.
Communication is the key!
1. Please contact us directly with any delivery issues within 24hrs of receipt
2. Damaged goods – please provide photos together with order number to info@marinetrade.co.uk
3. Faulty goods – please advise fault, together with order number and any photos to info@marinetrade.co.uk
4. Returns can be:
a. Sent back to our warehouse once an authorised returns number is given – please contact us directly.
b. Collected by your local representative – please contact for more details.
5. Carriage charges for returning goods will be credited to your account accordingly.
6. Returns which are incorrectly supplied must be returned as new in their original packaging Failure to do this may incur payment
7. Any products returned without a returns number will delay the returns process
8. All returns will be dealt with in a swift manor.
9. If you are an end user who has bought one of our products through one of our dealers, you will need to contact them to resolve your issue. Who in turn will contact us